Terms & Conditions

Last updated: April 2026

These Terms and Conditions (“Agreement”) govern the use of the www.lizpateymakeup.co.uk website and the provision of hair and makeup services provided by Liz Patey Makeup Artist (“Service Provider,” “we,” “us,” or “our”) to you (“Client,” “you,” or “your”). By browsing this website or requesting our services, you agree to these terms.

Service Provider Information

Business: Liz Patey Makeup Artist
Location: Wokingham, Berkshire, UK
Contact: liz.patey@sky.com | 07990 647648

Part A — Website Terms of Use

1. Use of This Website

The content of the pages of this website is for your general information and use only. It is subject to change without notice.
This website uses cookies to monitor browsing preferences. Please refer to our Privacy Policy for full details on cookies used.
Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose.
Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable.
This website contains material which is owned by or licensed to us. This includes, but is not limited to, the design, layout, look, appearance, photography and graphics. Reproduction is prohibited.
Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
Your use of this website and any dispute arising out of such use is subject to the laws of England and Wales.

Part B — Service Terms

2. Scope of Services

We provide professional hair and makeup artistry services including (but not limited to):

Bridal hair and makeup
Destination wedding services (travel included)
Editorial and media makeup
Makeup lessons and consultations
Personal styling services
Trials and consultations

3. Booking and Confirmation

You submit a booking enquiry via our website contact form or by email/phone
We will respond within 2 working days to discuss availability, requirements, and pricing
A booking is only confirmed once we have agreed on the date, time, location, and service cost
These Terms and Conditions form the entire agreement between you and the Service Provider
No verbal agreement modifies these terms unless confirmed in writing by email

4. Pricing and Payment

We will provide a custom quotation based on service type, travel distance, date, and number of people
Quotations are valid for 30 days
A non-refundable deposit of 50% is required to secure your booking date
The remaining balance (50%) is due 4 weeks before your event
Payment method: Bank transfer (details provided with invoice)
If payment is not received by the agreed date, we reserve the right to cancel your booking

5. Cancellation and Refunds

Cancellation by You (Client)

More than 8 weeks before event: Deposit refunded in full
4–8 weeks before event: 50% deposit forfeited; 50% refunded
Less than 4 weeks before event: Full fee retained (no refund)
Within 2 weeks: Full fee retained; you remain liable for the booking

Rescheduling

We will attempt to accommodate a new date if available
If rescheduling occurs within 8 weeks of original date, the deposit is non-refundable
A new deposit may be required for the rescheduled date

Cancellation by Service Provider

We will only cancel if unavoidable circumstances arise (illness, emergency, force majeure)
If we cancel, we will provide at least 2 weeks’ notice and offer a full refund or alternative dates
We will recommend alternative makeup artists in the area

Force Majeure

Neither party is liable for non-performance due to events beyond reasonable control (natural disasters, pandemics, etc.). We will attempt to reschedule or provide a full refund.

6. Trials and Consultations

Trials are typically 1–2 hours and include makeup testing and photography for your reference
Trial costs are often discounted or credited towards your full service booking
Trial date must be booked at least 4 weeks before your event
You are responsible for informing us of any skin allergies, sensitivities, or conditions
We use professional, hypoallergenic products, but cannot guarantee reactions to all products

7. Service Terms

We will arrive at the agreed time and location
Standard bridal services include 2–3 hours for hair and makeup
If services exceed the agreed time due to additional guests, additional charges may apply
Travel costs are included for destinations within 30 miles of Wokingham, Berkshire
For longer distances, travel and accommodation costs are charged separately
We are not responsible for injury, illness, or allergic reactions resulting from our services

8. Images and Photography

You grant us the right to take photographs during your service (unless you request otherwise)
We will ask for your permission before using any photos publicly
Photos may be used for our portfolio, website, social media, and industry publications
You retain ownership of the images; we have a licence to use them for portfolio purposes only
Bridal clients’ details (wedding dates, venues, families) are kept confidential

9. Liability and Warranties

We warrant that services will be provided professionally, using quality products and techniques
We are insured for public liability (professional indemnity)
Our total liability is limited to the amount paid for services
You are responsible for providing accurate information (skincare, allergies, timings, location)

10. Conduct and Expectations

We reserve the right to end the service if you are intoxicated, abusive, or unreasonable in your demands. In such cases, the full fee is retained and no refund is provided.

11. Health and Safety

Clients must inform us if they have active communicable illness
We reserve the right to reschedule if you or your household have active illness
All products used are professional-grade and hypoallergenic where possible

12. Intellectual Property

Our makeup and hair techniques, colour matching process, and styling expertise are our intellectual property. You may not record, photograph, or replicate our methods without permission.

13. Complaint Resolution

Inform us during or immediately after your service so we can address it
Written complaints should be submitted within 7 days by email: liz.patey@sky.com
We will investigate and respond within 7 days
These Terms are governed by the laws of England and Wales

14. Amendments to Terms

We may update these Terms and Conditions from time to time. Continued booking or use of our services constitutes acceptance of updated terms. If any part of these Terms is found to be invalid, the remainder remains in effect.

15. Entire Agreement

This Agreement, together with our Privacy Policy, constitutes the entire agreement between you and the Service Provider.

16. Contact and Disputes

For questions or disputes regarding these terms:

Email: liz.patey@sky.com
Phone: 07990 647648
Location: Wokingham, Berkshire, UK